Refund policy
Last updated: 13 November 2026
Paid plans are a one-time payment per wedding. Here is when you can get your money back.
Full refund within 7 days
If you change your mind, you get a full refund when you ask within 7 days of paying, as long as no guest has opened one of your invitation links yet.
After guests have opened your invitation
Once guests have started opening your invitation, the plan has been used, so it is not refundable. If something on our side stopped your invitation from working and we could not fix it in time, we will refund you in full.
Postponed or cancelled weddings
If your wedding is postponed, just change the date: your plan stays with your wedding at no extra cost. If it is cancelled, write to us and we will look at your case kindly.
How to ask
Write to support@zefafna.com from your account email with your couple's names. We reply within 2 working days.
Card payments are refunded to the same card through Paymob. Instapay and wallet transfers are refunded to the account or number they came from. Banks and wallets can take up to 14 days to show the money.